Shipping
What are your delivery times?
We typically ship within 1-3 business days from your order. You will receive a tracking number and estimated arrival as soon as your order ships. Delivery times vary based on the destination.
How much will shipping cost?
We offer free shipping across Canada on orders over $50.
On orders under $50, we offer flat-rate shipping for $10 in Ontario and Quebec and $15 for the rest of Canada.
US orders will receive a custom total for shipping during checkout. US customers are responsible for paying any applicable customs duties and fees.
Do you offer worldwide shipping?
Sorry, we currently only ship within Canada and the US.
Is your shipping carbon-neutral?
Yes! We offer complimentary carbon-neutral shipping on all orders (yay!)
Product
Where can I buy your products?
Online
Toronto:
- The Curated Market
- Tori's Bakeshop
- The Black Canary Espresso Bar
- ELM - Ethical Local Market
- Ma Zone Design Lab
- Moss
Ottawa:
Hamilton
St. Catherines
Mactier (Muskoka)
Dunnville, Ontario
How do I care for my candle or reed diffuser?
Candles: Check out our Candle Care guide for helpful tips to get the most out of your candles
Reed Diffusers: Simply flip the reeds once a week or as needed to refresh the scent. Keep the reeds free of dust and away from direct sunlight. Read the label on your reed diffuser for more tips.
How do I return or exchange my product?
We hope that you’ll love your order when it arrives but if something isn’t right we are happy to help.
Scent not quite right for you? You can exchange it for a different scent.
See our full return and exchange policy here
Are your products vegan and cruelty-free?
Yes, all of our products are vegan and cruelty-free. We only use clean, quality ingredients and sustainable packaging (you won't find any parabens, phthalates or other yucky ingredients here!)
Wholesale & Custom Orders
Wholesale
Interested in being a retailer?
Email us at wholesale@brightfield.ca and we will help you.
Learn more about our wholesale candles, room sprays and reed diffusers. You can also visit our online Wholesale Shop on Faire
Custom Orders
We offer custom candles, custom reed diffusers and custom room sprays. Have an idea? We would love to help you bring it to life.
Get in touch with us at hello@brightfield.ca
Contact Us
We are here to help you. Get in touch with us:
Email: hello@brightfield.ca
Phone or Text: 416-346-8696
